Chapter 1

An Invitation to Change

In This Chapter

  • Change attempts often fail because of the assumptions we make.
  • We often find ourselves in situations that require us to adapt but choose to distort reality and deny what the world is telling us.
  • To be excellent, we have to be at the edge, a place of uncertainty and learning.
  • When we are committed to a higher purpose, we move forward through the fear of conflict, and as we do, we learn and we see in new ways.

I recently received a phone call from an information technology executive whose team had spent months designing a technical change that was about to be launched across the corporation. Other senior people had consistently advised him to talk to someone who “understands change in terms of ...

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