Chapter 3

The Power of Self-Change

In This Chapter

  • Our own actions sometimes contribute to the problems we set out to solve.
  • If we want our change efforts to succeed, we must learn to look at the world in new ways.
  • Successful change efforts are led by people who have committed to changing themselves.
  • Deep change begins with personal change.

I once worked with a company whose leaders had attended a well-known seminar on how to build a “quality culture.” By this they meant that they would create a culture that valued the customer, provided high-quality products, and enabled relationships of respect and trust. They expected this change to result in greater profits, productivity, efficiency, morale, and innovation.

The executives had developed ...

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