Chapter 3
The Power of Self-Change
In This Chapter
- Our own actions sometimes contribute to the problems we set out to solve.
- If we want our change efforts to succeed, we must learn to look at the world in new ways.
- Successful change efforts are led by people who have committed to changing themselves.
- Deep change begins with personal change.
I once worked with a company whose leaders had attended a well-known seminar on how to build a “quality culture.” By this they meant that they would create a culture that valued the customer, provided high-quality products, and enabled relationships of respect and trust. They expected this change to result in greater profits, productivity, efficiency, morale, and innovation.
The executives had developed ...
