1. “Study of Employee Benefits: 2007 & Beyond.” www.prudential.com/.../StudyofEmployeeBenefits_2007andbeyond.pdf

2. “8th Annual Study of Employee Benefits Trends.” www.whymetlife.com/trends/downloads/MetLife_EBTS09.pdf

3. “The Cost of Paying Attention: How Interruptions Impact Knowledge Worker Productivity.” www.basex.com/web/tbghome.nsf/23e5e39594c064ee852564ae004fa010/ea4eae828bd411be8525742f0006cde3/$FILE/CostOfNotPayingAttention.BasexReport.pdf

4. J.D. Power and Associates 2008 National Health Insurance Plan Studysm

Chapter 1

1. Saul D. Alinsky, Rules for Radicals, Vintage, 1989.

2. David K. Foot and Daniel Stoffman, Boom, Bust & Echo: How to Profit from the Coming Demographic Shift, Saint Anthony Messenger Press ...

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