10. Warehousing and Transportation Interface

Introduction

The contribution of good communications throughout the supply chain cannot be underestimated in terms of contribution to efficacy, efficiency, and cost reduction. A center point for critical communications and interface is the warehouse manager and operator. This individual serves as a primary interface with the driver and carrier and the customer. Not only do these interfaces directly impact operational efficiency, but they also directly affect the costs incurred and borne by various entities in the supply chain. The interface between the warehouse and the carrier and driver is so critical that often warehouses are put in charge of hiring and managing the carrier base for customers. ...

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