The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations

Acknowledgments

We acknowledge the contributions of colleagues across the supply chain community who have brought SCM from the back office to center stage as the value creation engine of the modern corporation—and our modern economy. We would also like to recognize the following three groups:

The CSCMP team—Rick Blasgen, Kathleen Hedland, Ann Neumann, Kathy McInerney, Heather Morys, and Jessica D’Amico, who deserve acknowledgment for providing vision and indefatigable efforts to advance the discipline.

The SCPro Committee—Dr. Ted Stank (University ...