1 W. S. Humphrey, Introduction to Personal Software Process (Boston, MA: Addison-Wesley, 1997).

2 W. S. Humphrey, Introduction to Team Software Process (Boston, MA: Addison-Wesley, 2000).

3 N. M. Tichy and S. Sherman, Control Your Destiny or Someone Else Will (New York: HarperBusiness, 2001), p. 305.

4 R. Simons, Levers of Control (Boston, MA: Harvard Business School Press, 1995), pp. 7, 178–181.

5 W. George, "Address Given to the Academy of Management," Academy of Management Executive 15, No. 4 (November 2001), pp. 39–47.

6 Op. cit., Simons, p. 181.

7 W. E. Deming, Out of the Crisis (Cambridge, MA: MIT, Center for Advanced Engineering Studies, 1986), p. 88.

8 http://www.ge.com/en/company/companyinfo/at_a_glance/operating_system.htm ...

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