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The Design of Future Things by Donald Norman

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CHAPTER FOUR

Servants of OurMachines

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MOTORIST TRAPPED IN TRAFFICCIRCLE 14 HOURS

April 1. Hampstead, MA. Motorist Peter Newone said he felt as if a nightmare had just ended. Newone, 53, was driving his newly purchased luxury car when he entered the traffic circle in the city center around 9 a.m. yesterday, Friday. The car was equipped with the latest safety features, including a new feature called Lane Keeping. “It just wouldn’t let me get out of the circle,” said Newone. “I was in the inner-most lane, and every time I tried to get out, the steering wheel refused to budge and a voice kept saying over and over, ‘warning, right lane is occupied.’ ...

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