The Developer’s Guide to the Force.com Platform

Handling Inbound Emails

Email has become one of the most common communication methods in the electronic world. The Force Platform has done a lot of the heavy lifting for receiving inbound email, in terms of security, authenticity, and parsing of messages.

In order to handle incoming emails, you need to perform two tasks. The first is to create an Apex class that implements a specific Apex interface for the incoming emails. The second is to perform some setup tasks to enable this interface through the Email Services page.

Once you have completed these tasks, the Force Platform automatically generates an email address that receives incoming messages. The receipt of a message triggers the execution of this functionality, implemented in the same ...