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The Diagrams Book by Kevin Duncan

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48  THE RIVERS AND DAMS CONCEPT

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The Rivers and Dams Concept looks at the flow of work in a company, and how well it functions.

Rivers are things that work well. They run smoothly.

Dams are blockages. They don’t work well and they hold things up.

In both cases, the first three questions are the same: where are they, how many are there, and what size are they?

Since rivers are good, we then want to know why they work so well, and decide where else in the company we could use them.

Since dams are bad, we need to know why they don’t work, and work out how to fix them.

If there is a large quantity of either to be dealt with, then the ...

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