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The Diagrams Book by Kevin Duncan

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50  THE DEPERSONALIZING PROBLEMS CONCEPT

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• The Depersonalizing Problems concept helps to calm things down when everything has become too personal for comfort.

• Often in business, frustration with an aspect of work is centred on an individual rather than the issue. When this happens, language can become too personal.

• The horizontal line between ‘me’ and ‘you’ running across the bottom represents two people getting at each other, and the hashed vertical lines struck through it dramatize that language such as ‘I’, ‘me’, and ‘you’ don’t work and should be avoided.

• Instead, the problem should be viewed as a large balloon, and should be described ...

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