CHAPTER 6

Develop Strategic Workforce Measures

WHEN THINKING strategically about the workforce, senior managers are almost always motivated by concerns about both employee performance and, ultimately, firm performance. Sometimes senior HR executives are asked to demonstrate HR’s contribution to firm performance during a discussion of measures. Often, the available measures generate more questions than answers. For many organizations, the transition to a strategic focus on the workforce and the HR function begins (and sometimes ends) with a very frustrating experience with workforce measurement.

The only way to ensure that you know what your measures mean and that you have the right measures is first to have the right workforce strategy and ...

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