Chapter Ten Original Edition


     I guess I see the Internet as sort of like the wilderness of the Wild West. Eventually civilization will move in and make rules about what is or is not acceptable. And as systems and services grow, the place will become more civilized in its own interest. But like the West, there will always remain some interesting wilderness areas to visit.

          Vint Cerf, MCI, 1995

Traditional management may be appropriate for stable times, but in transformational times, leadership is required. If finding the right leadership for reengineering was a challenge, creating the leadership for business transformation in the digital economy can seem overwhelming. The old saw, “Companies ...

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