11. Employee Experience: Productive, Creative, Engaged*

* For their guidance with this chapter, I am grateful to Prasad Setty, Vice President of HR and Head of People Analytics at Google; Lori Goler, Head of Human Resources at Facebook; and Fran Katsoudas, Chief Human Resources Officer at Cisco.

If you manage people for a living, here’s a statistic that will surely grab your attention: a majority of employees in the American workforce consider themselves “not engaged” with their employer. What is worse, according to a 2014 study completed by Gallup, Inc., 17.5 percent consider themselves “actively disengaged.”1

How could this be? Globalization, technological disruption, stagnant wage growth, and reduced job security are just a few of the reasons ...

Get The Digital Revolution: How Connected Digital Innovations Are Transforming Your Industry, Company, and Career now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.