11. Employee Experience: Productive, Creative, Engaged*
* For their guidance with this chapter, I am grateful to Prasad Setty, Vice President of HR and Head of People Analytics at Google; Lori Goler, Head of Human Resources at Facebook; and Fran Katsoudas, Chief Human Resources Officer at Cisco.
If you manage people for a living, here’s a statistic that will surely grab your attention: a majority of employees in the American workforce consider themselves “not engaged” with their employer. What is worse, according to a 2014 study completed by Gallup, Inc., 17.5 percent consider themselves “actively disengaged.”1
How could this be? Globalization, technological disruption, stagnant wage growth, and reduced job security are just a few of the reasons ...
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