
CHAPTER
1
Why Every Organization
Needs Electronic Rules and
Policies Based on Best
Practices
Since the initial publication of The e-Policy Handbook in 2001, electronic
business communication tools and technologies have taken the work-
place by storm. Consequently, many employers find themselves drown-
ing in risk as they struggle to manage the use—and curtail the abuse
—of what were originally conceived as time-saving, productivity-enhanc-
ing technology tools.
Without question, e-mail has become the business world’s com-
munication tool of choice, forever altering the ways in which we ex-
change information and conduct professional and personal relationships. ...