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The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company’s E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools, Second Edition
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The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company’s E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools, Second Edition

by Nancy Flynn
January 2009
Intermediate to advanced content levelIntermediate to advanced
304 pages
9h 41m
English
AMACOM
Content preview from The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company’s E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools, Second Edition
CHAPTER
10
Netiquette Rules
Every e-mail message transmitted by an employee reflects on the orga-
nization’s credibility and the professionalism of the writer. E-mail that is
badly written and filled with typos can turn off readers and stall careers.
Messages that betray confidences, reveal trade secrets, or disclose fi-
nancial information can trigger lawsuits and regulatory investigations.
E-mail that is menacing, harassing, pornographic, defamatory, discrimi-
natory, or otherwise inappropriate can lead to terminations, litigation,
and negative publicity.
An effective e-mail policy should incorporate a discussion of the
rules of netiquette, or electronic ...
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Publisher Resources

ISBN: 9780814410783