
CHAPTER
10
Netiquette Rules
Every e-mail message transmitted by an employee reflects on the orga-
nization’s credibility and the professionalism of the writer. E-mail that is
badly written and filled with typos can turn off readers and stall careers.
Messages that betray confidences, reveal trade secrets, or disclose fi-
nancial information can trigger lawsuits and regulatory investigations.
E-mail that is menacing, harassing, pornographic, defamatory, discrimi-
natory, or otherwise inappropriate can lead to terminations, litigation,
and negative publicity.
An effective e-mail policy should incorporate a discussion of the
rules of netiquette, or electronic ...