
CHAPTER
11
IM Is Turbocharged E-Mail
All the Risks, Rules, and Regulations Apply
1
Long popular with teens and college students, 84 percent of whom use
IM on a daily basis,
2
IM now is gaining a solid foothold in the workplace.
More than a third (35 percent) of workers reported using IM at work in
2006, according to American Management Association and ePolicy Insti-
tute research.
3
We can safely assume that number will continue to grow
as more organizations adopt IM for internal and external communica-
tion.
Business Struggles to Define Instant Messaging
As IM sweeps through the workplace, employers, lawyers, compliance
officers, and IT professionals wrestle