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The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company’s E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools, Second Edition
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The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company’s E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools, Second Edition

by Nancy Flynn
January 2009
Intermediate to advanced content levelIntermediate to advanced
304 pages
9h 41m
English
AMACOM
Content preview from The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company’s E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools, Second Edition
98 Instant Messaging Rules
leaves 87 percent of businesses vulnerable to charges that they have
improperly, perhaps illegally, destroyed evidence.
8
Content Challenges: Instant Messagers Tend to Play
It Fast and Loose
Because of its instantaneous nature, many users think IM is a throw-
away medium that permits casual off-the-cuff content. Unsupervised use
of IM, coupled with a lack of language rules and training, can lead to
the type of inappropriate content that triggers lawsuits, embarrasses
employees, and haunts employers as evidence of possible wrongdoing.
WHAT TYPE OF CONTENT DO EMPLOYEES
TRANSMIT VIA IM?
Attachments of any kind 26%
Jokes, gossip,
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Publisher Resources

ISBN: 9780814410783