
98 Instant Messaging Rules
leaves 87 percent of businesses vulnerable to charges that they have
improperly, perhaps illegally, destroyed evidence.
8
Content Challenges: Instant Messagers Tend to Play
It Fast and Loose
Because of its instantaneous nature, many users think IM is a throw-
away medium that permits casual off-the-cuff content. Unsupervised use
of IM, coupled with a lack of language rules and training, can lead to
the type of inappropriate content that triggers lawsuits, embarrasses
employees, and haunts employers as evidence of possible wrongdoing.
WHAT TYPE OF CONTENT DO EMPLOYEES
TRANSMIT VIA IM?
Attachments of any kind 26%
Jokes, gossip,