
CHAPTER
12
IM Management Rules
and Tools
Employers cannot afford to ignore IM. They have an obligation to dis-
cover whether or not employees are using IM, under what circumstances
they are using it, with whom they are chatting, and what type of content
they are transmitting. The risks inherent in unmanaged IM use range
from lawsuits and loss of confidential data, to security breaches and lost
productivity—risks that are too costly to ignore.
Go High-Tech to Uncover Employees’ Unauthorized
IM Use
To help get a grip on unauthorized IM use, you may want to take advan-
tage of technology. A number of vendors including Akonix and FaceTime
provide tools that