
CHAPTER
19
Cell Phone and Text
Messaging Risks, Rules,
Policies, and Best Practices
In business and personal life, the cell phone has become ubiquitous. In
2007, there were some 236 million business and residential cell phone
users in the United States alone, up from 4.3 million in 1990, according
to the Cellular Telecommunications & Internet Association.
1
Cell phone technology actually has triggered a cultural shift in our
society, with handheld phones making coin-operated pay phones and the
iconic phone booth obsolete. Once a common—and in-demand—feature
of airport terminals, street corners, and hotel lobbies, working pay
phones in public booths are