
CHAPTER
20
Employee Education
Policies and Best Practices
Although there is no such thing as entirely risk-free electronic business
communication, employers who want to ensure that employees’ elec-
tronic business communication is as clean and compliant as possible are
urged to adopt the 3-E approach to electronic risk management:
1. Establish written rules and formal policies addressing all electronic
business communication tools and technologies—old, new, and
emerging.
2. Educate all employees about electronic risks, rules, regulations,
and responsibilities.
3. Enforce written rules and policies with a combination of disci-
plinary action and management ...