Index

A

Amazon Web Services, 64

application development, 11

architecture checklist, 79

availability in TCO analysis, 19-20

B

baseline for TCO (total cost of ownership), 34-36

broad network access, 5-6

Brynjolfsson, Erik, 55, 60

“bullwhip effect,” 7, 9

business continuity example, 40-46

business value analysis, 4-5, 16-32

direct metrics, 26-32

economic value added (EVA), 31-32

net present value (NPV), 27-30

payback method, 27

return on investment (ROI), 30-31

indirect metrics, 16-17

KPIs (key performance indicators)

quality initiatives, 24-26

service-level agreements (SLAs), 24

Vision, Strategy, and Execution (VSE) template, 23-24

Omicron case study

cost comparison, 36

for IaaS (Infrastructure as a Service), 40-46

net present value (NPV), 38

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