CHAPTER ELEVEN
STEP 5 Stimulate Learning
One day, we were in a studio making a presentation, and one of the sound technicians seemed to hang on our every word. After the session, he approached us. He told us that at one time he was a supervisor of a team of technicians in the company, but he had given it up and retired. That day, he was working as an independent contractor. He reflected on the time as a supervisor and said, “I made a lot of mistakes. After all these years, I still remember some of the things I did, and I ask myself, why did I do that?”
He looked away and reflected, then turned back. With some feeling he said, “You know, very few of those issues had anything to do with producing things. They had to do with relationships. I did ...
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