It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away.
Harold Geneen, businessman (1910–97)
It is an immutable law in business that words are words, explanations are explanations, promises are promises – but only performance is reality.
Let the business of the world take care of itself … My business is to get the world saved; if this involves the standing still of the looms and the shutting up of the factories, and the staying of the sailing of the ships, let them all stand still. When we have got everybody converted they can go on again, and we shall be able to keep things going then by ...