PREFACE

This book is intended to provide IT managers with practical advice and tips on how to become an effective manager.

Whether you are new to management or have been a manager for some time, management is a skill that can be learned and developed in order to gain the trust and respect of your team members and to achieve team and organisational goals.

This book will help you to develop your management skills. It is designed to assist you in understanding what the characteristics are of a high-performing manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.

I hope that you will find this book informative and practical and that it provides ...

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