In this chapter I set out:

• The importance of setting expectations with the team and individual team members.

• How to set SMARTA objectives.

• How to define procedures and standards.

• The need to define how you will work together individually and as a team.

Setting clear expectations

Having reviewed where your focus is as a manager and the balance between activities, team and people, you will notice that there is a common thread to each of these areas. This consists of being clear about what you expect as a manager in terms of departmental objectives and in terms of the role that the team and each individual plays in achieving these.

I was working recently with an IT manager whose team was falling ...

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