CHAPTER 2: DEFINING THE PLAYING FIELD
In this chapter I set out:
• The importance of setting expectations with the team and individual team members.
• How to set SMARTA objectives.
• How to define procedures and standards.
• The need to define how you will work together individually and as a team.
Setting clear expectations
Having reviewed where your focus is as a manager and the balance between activities, team and people, you will notice that there is a common thread to each of these areas. This consists of being clear about what you expect as a manager in terms of departmental objectives and in terms of the role that the team and each individual plays in achieving these.
I was working recently with an IT manager whose team was falling ...