Part of the manager’s role is to ensure that their team is performing to its best. This chapter provides advice on:
• Agreeing the best way of working as a team.
• Effective team management.
• Dealing with conflict and disagreement.
• Reviewing team performance.
The best-performing teams are those who gain a shared understanding of and commitment to how to work together. This means discussing as a team what you want from each other and how you want to work individually and collectively. Quite often there are ‘unwritten rules’ in a team about how to interact or behave – such as ‘you should speak up if you’re not happy’. As a manager it is helpful to make these ‘rules’ more ...