Part of the manager’s role is to ensure that their team is performing to its best. This chapter provides advice on:

• Agreeing the best way of working as a team.

• Effective team management.

• Dealing with conflict and disagreement.

• Reviewing team performance.

Agreeing the best way to work as a team

The best-performing teams are those who gain a shared understanding of and commitment to how to work together. This means discussing as a team what you want from each other and how you want to work individually and collectively. Quite often there are ‘unwritten rules’ in a team about how to interact or behave – such as ‘you should speak up if you’re not happy’. As a manager it is helpful to make these ‘rules’ more ...

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