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The Effective Public Manager: Achieving Success in Government Organizations, 5th Edition by Tanya Heikkila, William Eimicke, Steven Cohen

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SUBJECT INDEX

Page references followed by t indicate a table.

A

Accountability: debate over bureaucrat, 17; “direction based,” 259; of public servants to ethical standards, 230. See also Ethical issues

Advertising for contractors, 146147

Afghanistan War, 14

Air traffic controllers' strike (1982), 35, 85

Alliance of Protect Nantucket Sound (Massachusetts), 258

Amazon, 4, 3738

American public: BANANA (“build absolutely nothing anywhere near anything”) syndrome of, 258; connecting your organization's performance with the, 259260; defining current public management crisis with, 49; divided views on role of government by, 8; explaining complicated issues to an uninformed, 254255; finding out what the public wants from your organization, 253

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