SKILL TWO
How to Be Tough on People Problems without Being Tough on People
The Three Hats
It was proposed in Skill One that project team leaders are now operating in a more horizontal, three-level, organizational structure that is shaped like a wedge, reflecting the relative distribution of power, authority, scope, responsibilities, and leverage. But as a team leader, how do you execute and use these principles on a day-to-day, face-to-face basis in the workplace? By virtue of your authority, power, and position, you have a captive audience of employees who report to you, and you are expected to use your power and authority to complete team projects ...
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