Introduction

The Eight Essential People Skills were developed after decades of study, research, experience, and feedback from hundreds of team leaders from industry, government, and academia. These eight were identified as the most common, sought-after skills by project leaders for solving the toughest people problems in today’s workplace, including how to diagnose and solve people problems, confront and correct bad behavior, reduce team dissatisfaction and disharmony, turn around difficult people and poor performers, get people to do what you want them to do, raise employee motivation and attitude, reduce change and risk aversion, and manage a difficult boss.

The purpose of this book is to give you models, tools, and insights to help you effectively ...

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