Chapter 2 Being mindful of what is above and below the surface

DOI: 10.4324/9781003357063-3

The manager who can’t understand why a perfectly good plan is not being executed may have a few choices for intervening if s/he does not grasp that it is underwater rocks their ship has run into.

– Kim James and Tanya Arroba

Process awareness of what is below the surface

Many management books underscore the need to attend to group processes since a poor process will affect the group’s performance. It is thus generally known and widely acknowledged that a working group cannot achieve optimal results without adequate process awareness.

However, process awareness is often focused on the rational aspects of the group’s life, for example by identifying ...

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