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The Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations

by Diana McLain Smith

August 2011

Intermediate to advanced

320 pages

6h 47m

English

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Contents

Relationships: Strategic Asset or Liability?Relationships: Seemingly Familiar, Strangely UnexploredAbout This BookWhat This Book Is Not AboutThe Heart of the Matter

Stage 1: How a Relationship FormsStage 2: How a Relationship DevelopsStage 3: How a Relationship DiesKEY POINTS
The Individual PerspectiveThe Relational PerspectiveReality Check: The Power of RelationshipsKEY POINTS
Founding FriendsWhen Things Get HotReflecting and Reframing—First Alone, Then TogetherReflecting and Reframing as Core Relational CapabilitiesKEY POINTS
The Story: Dangerous Times at SafetyNetThe Anatomy of a RelationshipA New Story to TellKEY POINTS
The Investment MatrixKEY POINTS
Principle 1: Use Dual Vision to Set Your SightsPrinciple 2: Build Resilience While Taking StockPrinciple 3: Put the Fun Back in the DysfunctionalKEY POINTS
Step 1: Assess the RelationshipStep 2: Map Patterns of InteractionStep 3: Design Action ExperimentsStage 1 Results
Step 1: Freeze FrameStep 2: Invent New FramesStep 3: Design Frame ExperimentsStage 2 Results
Step 1: Revisit Past EventsStep 2: Restructure Outdated KnowledgeStage 3 Results
Experiential KnowledgeInterpretive StrategiesThe Three R's
Using the Ladder of Reflection to Observe and Map InteractionsOn Ladders, Labels, and Frameworks

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Publisher Resources

ISBN: 9781118015421Purchase book