CHAPTER 14

Finding Bottlenecks

Because bottlenecks link strategy and overall aspirations (and link tactics and smaller-scope aspirations), they play a starring role in the emergent approach. Bottlenecks are the glue that holds frameworks together, which means finding them requires knowledge of the entire system. It may be just as challenging to find bottlenecks as it is to find strategies to bust them, but once you’ve found the bottleneck, you’re halfway to finding the strategy.

Bottlenecks are discovered and articulated, not designed—they exist whether discovered or not. They are a property of the dynamics of the system. There is no simple discovery formula, and the only way to be confident of your bottlenecks is to evolve the SAM as a whole, ...

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