CHAPTER 1
EMOTIONAL INTELLIGENCE—THE FRAMEWORK FOR GREAT PERFORMANCE
You’ve probably witnessed people in organizations who display great skill beyond traditional cognitive ability. More than likely, you have also witnessed people who, despite great cognitive capacity, demonstrate gaping deficiencies at work. These deficiencies could be attributed to a variety of factors, one of which is a lack of emotional intelligence. The theory that multiple types of intelligence exists has been recognized since 1983, when Howard Gardner published Frames of Mind: The Theory of Multiple Intelligences. Along the way, the term “emotional intelligence” was coined to describe competencies related to managing oneself and one’s interactions with others. Thirty years ...
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