The Employee Experience Advantage

CHAPTER 19Moments That Matter and Employee Experience

When you look at the employee experience, which comprises COOL physical spaces (Chapter 5), ACE technology (Chapter 6), and a CELEBRATED culture (Chapter 7), the natural question to ask is how these 17 variables and the Reason for Being fit in with the moments that matter. Are they separate things or do they work together? They are distinct but they work together.

The employee experience environments (and variables) are what I have identified employees care about most. The moments that matter are the specific periods in the life of an employee that are most meaningful and influential. Together, these two things create a powerful combination.

Everything your organization will ever do concerning employee experience will fall into something that is a part of the cultural, technological, or physical environment. Based on the most recent data that I have collected, the 17 variables are the best measurement of what employees care about and value in those three environments. This can and will absolutely change over time. Years ago diversity and inclusion was nowhere near the top of the list, and neither were workplace flexibility, having a manager who acted like a coach and mentor, and a half dozen of the other variables that I explored.

Moments that matter build on this to create something that is specific for your organization and personalized to your employees. Regardless of how your organization approaches this, you will find ...