book

The Employee Experience Advantage

by Jacob Morgan, Marshall Goldsmith

March 2017

Beginner

304 pages

6h 24m

English

Wiley

Audiobook available

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Note
UtilityProductivityEngagementEmployee Experience
A Note about the Research Sponsors

Poor Success with EngagementThe War for TalentTechnologyAlternative Work Arrangements and the Gig EconomyPeople AnalyticsTransparencyNotes
Statements from Leading OrganizationsThe Three Employee Experience EnvironmentsNote
Chooses to Bring in Friends or VisitorsOffers FlexibilityOrganization's Values Are ReflectedLeverage Multiple Workspace OptionsHow Organizations ScoredNotes
Availability to EveryoneConsumer Grade TechnologyEmployee Needs versus Business RequirementsHow Organizations ScoredNote
Company Is Viewed PositivelyEveryone Feels ValuedCompensation and BenefitsHaving Employee's Voices HeardEmployees Are Recognized for the Work That They DoLegitimate Sense of PurposeEmployees Feel like They're Part of a TeamBelieves in Diversity and InclusionReferrals Come from EmployeesAbility to Learn New Things and Given the Resources to Do So and AdvanceTreats Employees FairlyExecutives and Managers Are Coaches and MentorsDedicated to Employee Health and WellnessHow Organizations ScoredNotes
inExperiencedEmergingpreExperientialExperiential
Customer ServiceInnovationEmployer AttractivenessAdmiration and RespectBrand ValueOther ListsNote
Note
RespondAnalyzeDesignLaunchParticipateExample: General ElectricExample: AirbnbNote
Note
Specific Moments That MatterOngoing Moments That MatterCreated Moments That MatterMoments That Matter at Cisco
Initiated by the CEO and Executive TeamOwned by the People TeamDriven by ManagersChampioned by Everyone
You Have to Care, Really CareDefine a Reason for BeingBuild a People Analytics FunctionBuild or Improve the Experience TeamDeploy Feedback Tools/MechanismsImplement Cool Spaces, ACE Technology, and CELEBRATED CultureExample: AdobeIdentify and Create Moments That Matter (or Moments of Impact)Think of Your Organization like a Lab Instead of a FactoryNotes
Notes
Always ImproveThink like a LaboratoryMove Beyond ChecklistsPut People at the Center and Know ThemDesign with, Not ForCareFocus on What Makes You Unique

Content preview from The Employee Experience Advantage

To Naomi, welcome to the world. I will do my best to create as many amazing experiences for you as I can. To my wife, Blake, you are my everything and I love you!

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The Employee Experience Advantage

Jacob Morgan

The Truth About Employee Engagement

Patrick M. Lencioni

Employer Branding for Competitive Advantage

Geeta Rana, Shivani Agarwal, Ravindra Sharma

The Employer Brand: Bringing the Best of Brand Management to People at Work

Simon Barrow, Richard Mosley

Publisher Resources

ISBN: 9781119321620Purchase book

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,and much more.

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The Employee Experience Advantage

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Publisher Resources

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.