IntroductionA New Possibility for Difference

What does it take to create an organization that can do this?

Multinational manufacturer Procter & Gamble’s business is innovation. With more than $2.9 billion in annual sales in Canada, the company is constantly trying to improve its products and develop new ones. The global business service unit at P&G in Canada is in charge of designing business solutions and is composed of about 150 multifunctional professionals. They come from more than 40 nations, including Venezuela, Japan, Israel, and Ghana, and speak more than 20 languages.

To build and foster a culture of innovation, P&G has entrenched diversity as a key principle in the workplace and leveraged the skilled immigrant talent pool. When faced ...

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