2The Beginning ofLeveraging Difference

I was working with a team of executives from a Fortune 100 company, helping them to increase the numbers of African American and women managers. I had just finished a particularly lively meeting with the chief operating officer and some of his direct reports. I was feeling pretty energized by their commitment to the work, and I felt I could help them with their efforts. During the break, the COO approached me to chat about a variety of things—our families and our professional histories, including my experience helping companies like his navigate through tricky issues like diversity. We talked a bit about some of the current strategic challenges for the company, and I sensed he was pleasantly surprised that ...

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