The Nuts and Bolts of Creative FacilitationFacilitated Meetings, Working Sessions, and WorkshopsThe Power of the AgendaProblem-Solving Methods That Foster CreativityFirst Create, Then InnovateDivergent Thinking: Generate Creative IdeasConvergent Thinking: Analyze, Refine, Prioritize, Decide—Innovate!Putting It All Together: What Does This Mean to the Business Analyst?