CHAPTER 1
Introduction
1
F
undamental emotional intelligence (EQ) competencies lie beneath
great performance for nearly every job tackled by today’s work-
force. For a hiring manager or interviewer, including these competen-
cies as part of the interview process begs consideration. We’re not
suggesting that technical skills and abilities be taken for granted. Skills
and technical competence must always serve a prominent role in the
assessment process. However, a growing body of evidence points to
the fact that when technical competencies are equal, EQ competen-
cies account for job success in many different positions. In fact, for
some positions, EQ competencies ...