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The EQ Interview: Finding Employees with High Emotional Intelligence
book

The EQ Interview: Finding Employees with High Emotional Intelligence

by Adele B. Lynn
June 2008
Beginner to intermediate content levelBeginner to intermediate
192 pages
7h 37m
English
AMACOM
Content preview from The EQ Interview: Finding Employees with High Emotional Intelligence
FIGURE 2.1 Continued
AREA OF EMOTIONAL
INTELLIGENCE DEFINITION COMPETENCIES
Self-Control
Emotional
expression: The
ability to manage
anger, stress,
excitement, and
frustration
Courage: The ability
to manage fear
Resilience: The ability
to manage disap-
pointment or failure
Empathy Ability to understand Respectful listening:
the perspective of Listening respectfully
others to others to develop
a deep under-
standing of others’
points of view
Feeling impact on
others: The ability to
assess and determine
how situations as well
as one’s words and
actions affect others
Service orientation:
The desire to help
others
Social Expertness Ability to build genuine
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Publisher Resources

ISBN: 9780814409411