KEY POINTS TO CONSIDER WHEN ASSESSING ANSWERS
Most candidates should be able to come up with an example of some-
thing they did that caused concern for others. Watch for how they in-
corporated this awareness into future encounters. One candidate,
surprised when his boss told him that he interrupted his customers,
said that he didn’t believe his boss and that his boss didn’t know
enough about him to make that statement. Without realizing it, the
candidate proved his boss’s point when he interrupted the interviewer
as the interviewer asked a clarifying question.
Emotional intelligence requires a person to be aware of and to
read cues in different situations ...