Competency 1: Emotional Expression
Consider the very conscientious manager who wants everything in
his department to be right. He also believes and articulates the com-
pany’s value of treating people in a respectful manner. Yet, when some-
one puts a report on his desk containing errors, he gets so frustrated
that he loses his temper and shouts, “I told you before that this report
has to be right! Why can’t you be more careful?” This manager may
be very justified in his frustration, and certainly an error-free report is
an admirable goal, but the manner in which he expressed his concern
isn’t likely to get a positive result.
Of course, self-management ...