promotion and did not get the position. He said that he carefully de-
cided not to “rub it in his face” because he knew his coworker was dis-
appointed. He also approached the coworker and discussed the issue.
The candidate’s sensitivity about the issue and his behavior demon-
strated his awareness of the impact of expressing emotions.
Competency 2: Courage or Assertiveness
Courage in business seldom resembles the heroic impulsiveness that
sometimes surfaces in life-and-death situations.
7
However, courage to
speak the truth, to challenge popular opinion, to say no when every-
one else is saying yes, or to challenge a coworker who is taking short-
cuts ...