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The EQ Interview: Finding Employees with High Emotional Intelligence
book

The EQ Interview: Finding Employees with High Emotional Intelligence

by Adele B. Lynn
June 2008
Beginner to intermediate content levelBeginner to intermediate
192 pages
7h 37m
English
AMACOM
Content preview from The EQ Interview: Finding Employees with High Emotional Intelligence
ness in the moment, look for evidence of both restraint in escalating
conflict and also examples of having the courage to speak up when ap-
propriate. Both factors contribute to successful interactions.
Competency 4: Planning the Tone of Conversations
In addition to being aware in the moment, emotionally intelligent
people take this skill a step further by planning the tone of their con-
versations so that they achieve the best results. To preplan a conver-
sation or tone of a conversation, a person must anticipate reactions,
impact, and outcomes. For example, the physician who curtly an-
nounces that you have less than six months to live and then walks ...
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Publisher Resources

ISBN: 9780814409411