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The EQ Interview: Finding Employees with High Emotional Intelligence
book

The EQ Interview: Finding Employees with High Emotional Intelligence

by Adele B. Lynn
June 2008
Beginner to intermediate content levelBeginner to intermediate
192 pages
7h 37m
English
AMACOM
Content preview from The EQ Interview: Finding Employees with High Emotional Intelligence
E
mpathy, which is the ability to understand the perspective of
others, constitutes the second area of emotional intelligence. Em-
pathy is characterized by three competencies:
1. Respectful listening, which is the ability to give careful and respect-
ful attention to others;
2. Feeling the impact on others, which is the ability to assess and de-
termine how situations as well as our words and actions affect
others; and
3. Service orientation, which is the desire to help others.
Competency 1: Respectful Listening
Empathy requires us to respectfully listen to others. Respectfully listen-
ing means that we’re listening with the purpose of understanding. ...
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Publisher Resources

ISBN: 9780814409411