The next level of listening requires the candidate to give examples
of how he sought to understand someone’s position or actions that
were different from his own. In these examples, the candidate should
give examples of how listening helped him better understand the un-
derlying issues, values, or feelings associated with another person’s
position. Watch for the candidate’s summary of this situation. Does
he end it with, “I still can’t understand how someone could take such
a position.” Or did the candidate walk away with a better and deeper
understanding? He may still disagree with the other person’s position,
but he may demonstrate a different attitude ...