Q: Describe a time when a change you were implementing caused
stress for your staff.
• How did you know?
• What did you do?
KEY POINTS TO CONSIDER WHEN ASSESSING ANSWERS
Look for empathy that emanates from within the candidate. If we must
rely on others to bring to our attention occurrences that require empa-
thy, then the effectiveness of our interactions diminishes. Did the
candidate’s understanding come from within? During the interview
process, these questions can help you determine whether the candidate
understands, expresses, or displays empathy toward others. Look for ev-
idence that the candidate reads nonverbal cues, notices nuances or dif-