performance, it may be cause for concern. Chapter 10 contains more
information to help the interviewer make a balanced judgment.
COMPETENCY 2: INITIATIVE AND ACCOUNTABILITY
Initiative drives action. In other words, this intrinsic quality motivates
a person to act. Although action alone does not lead to accomplish-
ment or performance, lack of action certainly thwarts accomplishment
or performance. This self-directed force presents itself in all high per-
formers. Of course, initiative coupled with skill or talent delivers the
highest-quality results. Competitive business must rely on employees’
initiatives to seek out opportunities and respond to customers’ ...