dent action the candidate was able to exercise. For example, in some
companies, it would not be possible for a frontline employee to
change a procedure independently. But don’t underestimate the ac-
tions that a determined person without positional power could take
to influence changes. The interviewer should be evaluating whether
the person takes actions, as well as how the person takes actions. Both
features are important. A person who organizes a union is demon-
strating initiative. But it may not be in the best interest or fit for the
hiring company. The interviewer should be certain to ask “how” ques-
tions to determine what form the candidate’ ...