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The EQ Interview: Finding Employees with High Emotional Intelligence
book

The EQ Interview: Finding Employees with High Emotional Intelligence

by Adele B. Lynn
June 2008
Beginner to intermediate content levelBeginner to intermediate
192 pages
7h 37m
English
AMACOM
Content preview from The EQ Interview: Finding Employees with High Emotional Intelligence
candidate realize that all people have a role in setting climate or tone?
Does she take actions to create a positive climate with peers and oth-
ers? Ask a candidate some questions to assess what actions and respon-
sibility she takes to set the tone. One candidate said, “It’s not my job to
worry about whether or not my coworkers are having a good day. That’s
my boss’s job.” On the contrary, if each employee concerned herself
with whether or not her coworkers were having a good day, morale
problems would go away. Also, serving internal customers (coworkers)
requires the attitude that each person manages his behavior to create a
positive experience for ...
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Publisher Resources

ISBN: 9780814409411