candidate realize that all people have a role in setting climate or tone?
Does she take actions to create a positive climate with peers and oth-
ers? Ask a candidate some questions to assess what actions and respon-
sibility she takes to set the tone. One candidate said, “It’s not my job to
worry about whether or not my coworkers are having a good day. That’s
my boss’s job.” On the contrary, if each employee concerned herself
with whether or not her coworkers were having a good day, morale
problems would go away. Also, serving internal customers (coworkers)
requires the attitude that each person manages his behavior to create a
positive experience for ...